Returns policy

Right of withdrawal (14 days)

Under Romanian Government Emergency Ordinance 34/2014, you may withdraw from the contract within 14 calendar days of receiving the products, without giving a reason.

To exercise this right, send us a message on WhatsApp or by email with your order number and the products you are returning. The products must be returned within 14 days of notifying us of the withdrawal, unused and in their original packaging.

Personalised products

The right of withdrawal does not apply to products made to your specifications or personalised (for example candles, money boxes or christening sets with the child's name), under Article 16(c) of Ordinance 34/2014.

Cost of returns

The cost of return shipping is paid by the customer, unless the product arrived defective or different from what was ordered.

Refunds

We refund the price of the products within 14 days of receiving the return, using the same payment method as the order.

Defective products

If you received a defective product, tell us as soon as possible and send photos. We will replace it or refund you.