Terms and conditions

Orders

Your order is sent on WhatsApp after you complete the details in the cart. The contract is concluded when we confirm the order. You do not pay online: we agree the payment method with you at confirmation.

Prices

Prices are in Romanian lei (RON). Shipping is shown separately before you send the order. We reserve the right to correct obvious display errors, and will tell you before confirming.

Personalised products

Personalised products are made by hand from the details you give us. Please check names and texts carefully before sending your order.

Delivery

We deliver by courier to your address or to an Easybox locker. Delivery times depend on the product and on how personalised it is, and we tell you at confirmation.

Returns and complaints

See the "Returns policy" page. You can send complaints by email or on WhatsApp.

Dispute resolution

For alternative dispute resolution you can use ANPC – SAL (anpc.ro) or the European ODR platform (ec.europa.eu/consumers/odr).